Fanklemade

Privacy and Cookies Policy

6th November, 2018

Background:

Fanklemade understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our Website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.

This Policy applies to our use of any and all data collected by Us in relation to your use of our Website. Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of our Website.  If you do not accept and agree with this Privacy Policy, you must stop using our Website immediately.

1.    Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

 

“Account” means an account required to access and/or use certain areas and features of Our Website;
“Cookie” means a small text file placed on your computer or device by Our Website when you visit certain parts of Our Website and/or when you use certain features of Our Website. Details of the Cookies used by Our Website are set out in section 12, below;
“Our Website” means this Website, www.fanklemade.com
“UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015;
“We/Us/Our” means Fanklemade.

 

 

 

2.   Information About Us

2.1   Our Website, www.fanklemade.com, is owned and operated by Fanklemade.
2.2   We are a sole trader – Sheree Wayman, trading as Fanklemade in England and Wales with our trading address at PO Box 1222, St. Albans, Hertfordshire, AL1 9HA.
2.3   Our data protection officer is Sheree Wayman who can be contacted at hello@fanklemade.com.

 3.   Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of our Website. It does not extend to any websites that are linked to and from our Website (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

4.   What Data Do We Collect?

Some data will be collected automatically by our Website (for further details, please see section 12 on our use of Cookies, other data will only be collected if you voluntarily submit it and consent to Us using it for the purposes set out in section 5. Depending upon your use of our Website, we may collect some or all of the following data:

4.1   Name;
4.2   date of birth;
4.3   contact information such as email addresses and telephone numbers;
4.4   demographic information such as post code, preferences and interests;
4.5   IP address (automatically collected);
4.6   web browser type and version (automatically collected);
4.7   operating system (automatically collected);
4.8   a list of URLs starting with a referring site, your activity on our Website, and the site you exit to (automatically collected);
4.9   social media data such as through Facebook, Twitter, Linked In, Instagram and Pinterest.

5.   How Do We Use Your Data?

5.1   All personal data is stored securely in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679). For more details on security see section 6, below.
5.2   We use your data to provide the best possible products and services to you. This includes:

5.2.1   Providing and managing your access to our Website;
5.2.2   Personalising and tailoring your experience on our Website;
5.2.3   Supplying our products and services to you;
5.2.4   Personalising and tailoring our products and services for you;
5.2.5   Responding to communications from you;
5.2.6   Supplying you with emails, newsletters, alerts, product promotions etc. that you have subscribed to (you may unsubscribe or opt-out at any time by emailing Fanklemade directly, responding to a Fanklemade email requesting to be unsubscribed or submitting a contact form via the Fanklemade website.
5.2.7   Market research;
5.2.8   Analysing your use of our Website [and gathering feedback] to enable Us to continually improve our Website and your user experience;

5.3   In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the products and services We can provide you without your consent for Us to be able to use such data.
5.4   With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email, telephone, text message and/or post with information, news and offers on Our products AND/OR services.. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
5.5   Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:

a)   you have given consent to the processing of your personal data for one or more specific purposes;
b)   processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
c)   processing is necessary for compliance with a legal obligation to which we are subject;
d)   processing is necessary to protect the vital interests of you or of another natural person;
e)   processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
f)   processing is necessary for the purposes of the legitimate interests pursued by Us or by a third party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

6.   How and Where Do We Store Your Data?

6.1   We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it. In any event, We will conduct an annual review to ascertain whether we need to keep your data. Your data will be deleted if we no longer need it in accordance with the terms of our Data Protection Policy. Our Data Protection Policy can be found here using the following link click here.
6.2   Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using our Website and submitting information to Us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between Us and any third parties. We engage and the use the EU-approved Model Contractual Arrangements. If we intend at any time to transfer any of your data outside the EEA, we will always obtain your consent beforehand and we have put in place the following safeguards to protect your data:
Maintaining up to date encrypted listings of data held
6.2   Data security is of great importance to Us, and to protect your data, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our Website.
6.3   Steps we take to secure and protect your data include the following:

a)   The transfer is to a country, territory, or one or more specific sectors in that country (or an international organisation), that the European Commission has determined ensures an adequate level of protection for personal data;
b)   The transfer is to a country (or international organisation) which provides appropriate safeguards in the form of a legally binding agreement between public authorities or bodies; binding corporate rules; standard data protection clauses adopted by the European Commission; compliance with an approved code of conduct approved by a supervisory authority (e.g. the Information Commissioner’s Office); certification under an approved certification mechanism (as provided for in the Regulation); contractual clauses agreed and authorised by the competent supervisory authority; or provisions inserted into administrative arrangements between public authorities or bodies authorised by the competent supervisory authority;
c)   The transfer is made with the informed consent of the relevant data subject(s);
d)   The transfer is necessary for the performance of a contract between the data subject and the Company (or for pre-contractual steps taken at the request of the data subject);
e)   The transfer is necessary for important public interest reasons;
f)   The transfer is necessary for the conduct of legal claims;
g)   The transfer is necessary to protect the vital interests of the data subject or other individuals where the data subject is physically or legally unable to give their consent; or
h)   The transfer is made from a register that, under UK or EU law, is intended to provide information to the public and which is open for access by the public in general or otherwise to those who are able to show a legitimate interest in accessing the register.

6.4   Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

7.   Do We Share Your Data?

7.1   We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, marketing and hosting. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. We currently contract with:

Etsy for the promotion and sale of our products
Google Analytics to collect and analyse website usage statistics
1 and 1 or domain registration
U
KFast for hosting services
Let’s Encrypt for SSL services
We Create Digital for website maintenance and development
G Suite for email services
Mailchimp for marketing purposes

7.2   We may compile statistics about the use of our Website including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
7.3   In certain circumstances we may be legally required to share certain data held by Us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of Us.

8.   What Happens If Our Business Changes Hands?

8.1   We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.
8.2   In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

9.   How Can You Control Your Data?

9.1   When you submit information via our Website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in our emails.
9.2   You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

10. Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given it

10.1   You may access certain areas of our Website without providing any data at all. However, to use all features and functions available on our Website you may be required to submit or allow for the collection of certain data.
10.2   You may restrict your internet browser’s use of Cookies. For more information, see section 12.
10.3   You may withdraw your consent for Us to use your personal data as set out in section 5 at any time by contacting Us using the details set out in section 15, and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible products and services to you.

11.   How Can You Access Your Data?

You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held). Please contact Us for more details at hello@fanklemade.com, or using the contact details below in section 14.

12.   What Cookies Do We Use and What For?

12.1   Our Website may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of our Website and to provide and improve Our products and services such as functionality Cookies and Analytical Cookies. For more details, please refer to section 5, above, and to section 12.6 below. We have carefully chosen these Cookies and have taken steps to ensure that your privacy is protected and respected at all times.
By using our Website you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. These cookies may come from browsers or online shopping sites; these Cookies are not integral to the functioning of our website and we do not use the data collected in any way.
12.2   All Cookies used by and on our Website are used in accordance with current English and EU Cookie Law.
12.3   Before Cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our Website may not function fully or as intended. You will be given the opportunity to allow only first party Cookies and block third party Cookies.
12.4   Certain features of our Website depend on Cookies to function. UK and EU Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 12.6. Your consent will not be sought to place these Cookies. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 12.8, but please be aware that our Website may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
12.5   The following first party Cookies may be placed on your device:

                    Name of Cookie                               Purpose                                                                                                                       Strictly Necessary
_ga                                                          Used to distinguish user                                                                                                   No
_gid                                                        Used to distinguish user                                                                                                   No
_gat                                                        Used to throttle request rate                                                                                            No
_gat_gtag_UA_112888693_1          Used for Google Tag Manager                                                                                         No
catAccCookies                                      UK Cookie consent plugin to record acceptance that the site uses cookies          Yes

Our Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use our Website. This, in turn, enables Us to improve our Website and the products and services offered through it. You do not have to allow Us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of our Website, it does enable Us to continually improve our Website, making it a better and more useful experience for you.
12.6   The analytics service used by our Website uses Cookies to gather the required information. Some of these Cookies may be placed immediately when you first visit our Website and it may not be possible for Us to obtain your prior consent. You may remove these Cookies and prevent future use of them in accordance with section 12.8.
12.7   The analytics service used by our Website uses the following Cookies:

                   Name of Cookie                               First / Third Party         Provider                    Purpose
_ga                                                           First                                       Google Analytics           Used to distinguish user
_gid                                                         First                                       Google Analytics            Used to distinguish user
_gat                                                         First                                       Google Analytics            Used to throttle request rate
_gat_gtag_UA_112888693_1           First                                       Google Analytics           Used for Google Tag Manager

12.8   You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
12.9   You can choose to delete Cookies at any time, however you may lose any information that enables you to access Our Website more quickly and efficiently including, but not limited to, login and personalisation settings.
12.10   It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

13.   Summary of Your Rights under GDPR

Under the GDPR, you have:

13.1   the right to request access to, deletion of or correction of, your personal data held by Us;
13.2   the right to complain to a supervisory authority;
13.3   be informed of what data processing is taking place;
13.4   the right to restrict processing;
13.5   the right to data portability;
13.6   object to processing of your personal data;
13.7   rights with respect to automated decision-making and profiling (see section 14 below).

To enforce any of the foregoing rights or if you have any other questions about our Website or this Privacy Policy, please contact Us using the details set out in section 15 below.

14. Automated Decision-Making and Profiling

14.1   In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, you have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from Us.
14.2   The right described in section 14.1 does not apply in the following circumstances:

a)   The decision is necessary for the entry into, or performance of, a contract between you and Us;
b)   The decision is authorised by law; or
c)   you have given your explicit consent.

14.3   Where we use your personal data for profiling purposes, the following shall apply:

a)   Clear information explaining the profiling will be provided, including its significance and the likely consequences;
b)   Appropriate mathematical or statistical procedures will be used;
c)   Technical and organisational measures necessary to minimise the risk of errors and to enable such errors to be easily corrected shall be implemented; and
d)   All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.

14.4   We do not currently utilise automated decisions.
14.5   We do not currently profile your personal data.

15. Contacting Us

If you have any questions about Our Website or this Privacy Policy, please contact Us by email at hello@fanklemade.com, by telephone on 07533 884494, or by post at Fanklemade, PO Box 1222, St. Albans, Hertfordshire, AL1 9HA. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11, above).

16. Changes to Our Privacy Policy

We may change this Privacy Policy as We may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Website and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Website following the alterations. We recommend that you check this page regularly to keep up-to-date.

 

6th November, 2018